Dorman is a leading supplier of original equipment exclusive automotive replacement parts, automotive hardware and brake parts to the Automotive Aftermarket.

The Dorman PROCESS

"At Dorman, we use the Advanced Product Quality Planning (APQP) framework of procedures and techniques when developing products.This automotive industry standard is also used by Original Equipment Manufacturers and their parts suppliers. Our goal is to support our customers’ success by planning for a quality product from the beginning, and then assess both internal and market feedback to support continual improvement."

DORMAN LIMITED LIFETIME WARRANTY

At Dorman, we take pride in the quality of our products, and your satisfaction with their performance. Thus, Dorman warrants its products to be free from defects in material and workmanship under normal use and service. As your exclusive remedy, Dorman will replace free of charge any Dorman product that in Dorman's reasonable determination does not comply with the foregoing warranty. This warranty is voided by non-recommended use, improper installation, or physical damage. In addition, Dorman will not be liable for any incidental or consequential damages and your exclusive remedy shall be replacement of the product that did not comply with this limited warranty.